The chatroom or private talk windows do not open! The chat does not work!

There are a number of reasons for problems like this. You may need a little testing.

I have installed Windows XP, and now the chat will not work anymore!
You have to download and install Java: Sun Java

I am getting this message: Connection failed.
A firewall, either on your computer or in your network blocks the chat or you have no complete internet connection. More information on connection problems is available here.

The chat used to work!
If Spin Chat has been running on your computer in the past, has your systems configuration been changed in some way lately? That would include installing security software, changing browser settings, and the like. If so, try to revert those changes for a test.
You also should clear your cache and temporary internet files; please find the appropriate options in your browser's settings or the "internet options".
Note that while deleting you should not be visiting Spin Chat. To be sure with windows you should exit all programmes, restart your computer and before doing anything else empty your brower's cache.

Visiting Spin Chat for the first time, and it will not work!
If there is no little grey window named "Spin Chat Status" opening after login, your java installation may be damaged or not existent.
In this case please download and install the appropriate package for your system:

• Windows users please install Sun Java.
  
• Mac OS and Mac OS X users install the newest Java version availlable via "softwareupdate".
  
• Linux users should install the Java version their distribution provides.

If you are using Internet Explorer, please switch security settings to the default "moderate" in "preferences".

When you are using security software like "personal firewalls" or advertising blockers we recommend you disable those programmes for testing purposes; in particular we advise against using more than one of such programmes at the same time, because they are known to get in each others way (see also "General information concerning security").

If this did not work, you may want to try using a different web browser. Firefox, Mozilla and Opera are usable alternatives for Windows Internet Explorer.
Internet Explorer installations often break when installing software, because of their tight integration with Windows. Alternative browsers do not have this problem.

Please also make sure, a direct connection from your computer to the Spin Chat chatservers can be made. Look here for more information.

If none of that did help, contact our support. In your email you have to supply certain information. The more and the more exact information you send, the faster our support will be able to help.

Please send the following facts in your email to the support:

• Which nickname did you try to log in?
  
• When did you try to log in? (date/approximate time)
  
• Which web browser do you use? (the programme you surf with)
  
• Which browser version do you have? (you will find that within the help function of your browser)
  
• What operating system is on your computer?
  
• Which internet provider brings you online?
  
• What happened? (exact problem report; what did you try; what happened then?)
  
• Has the chat worked for you in the past?

Please read this for things to consider when emailing to our support.